Qualifications

• Minimum 2-3 years of experience in client services management or a similar leadership role
• Proven track record of building and maintaining strong client relationships
• Excellent communication, interpersonal, and organizational skills
• Ability to lead, motivate, and develop a high-performing team
• Experience with performance management and creating training plans
• Proficiency in Microsoft Office Suite and CRM systems (a plus)
• Experience within the BPO industry strongly preferred

Responsibilities

• Account & Team Management: Oversee client relationships, ensuring exceptional service and exceeding expectations. Lead and develop your team, fostering a positive and productive work environment.
• Performance & Staff Management: Utilize your expertise to conduct performance reviews, create training plans, and provide guidance for skill development. Ensure optimal staff workload distribution and identify opportunities for growth within the team.
• Client Focus: Champion strong client relationships, acting as the primary point of contact and conducting regular client catch-up meetings. Proactively identify and address client issues.
• Onboarding & Training: Play a key role in onboarding new clients and staff members, working collaboratively with the People & Culture partner.

      Hiring & Growth:



• Hiring Manager: Conduct screening interviews for client compatibility and ensure the right fit for both the client and Levera.
• Business Development: Collaborate with the Levera Business Development Manager as needed, supporting client acquisition and growth strategies.
• Levera Talent Acquisition: Identify the need for additional Levera staff to support client demands and team growth.