Qualifications

• No prior experience required; fresh graduates welcome to apply 
• Willing to learn and be trained in IT systems and processes 
• Graduate of any IT-related course or prior work experience in the IT field is an advantage 
• Good communication and problem-solving skills 
• Positive attitude, team player, and customer service-oriented 
• Familiarity with Windows OS, Microsoft Office 365, and basic IT troubleshooting is a plus 
• Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace) or on-premises systems is beneficial but not required 

Responsibilities

What You’ll Do:

• Provide basic technical support to users for hardware, software, and networking issues 
• Set up and maintain laptops, desktops, printers, and mobile devices 
• Assist with user account creation, password resets, and access management 
• Document technical issues and resolutions clearly 
• Escalate complex issues to senior IT staff when needed 
• Help maintain inventory of IT equipment 
• Support remote users via phone, email, or remote tools 
• Participate in IT projects and training sessions 

Job Types: Full-time